Why haven’t I received my coins yet after making my payment?

This might have happened for a few reasons such as:
- Your payment may be delayed in the blockchain awaiting confirmation. In this case, you can increase your transaction fee if this operation is permitted by your wallet. You can also send us the transaction TX, and we will assist at our end.
- Delays could be caused by other issues. Our system is very reliable; however, we might encounter some errors. If you think there is an issue with the transaction, don’t hesitate to contact us.